Blog Post #3

Interview link: https://storycorps.me/interviews/interview-with-jimmy-jones-physical-therapist/

Blog Post #1: http://social.rollins.edu/wpsites/truestories/2016/09/01/blog-post-1-interview-questions-3/

Blog Post #2: http://social.rollins.edu/wpsites/truestories/2016/09/10/blog-post-2/

After my interview with Jimmy, a physical therapist, I learned that effective communication is a crucial part of successful rehabilitation. Without strong communicative skills, it can be nearly impossible to treat a patient thoroughly. Jimmy explained that the level of motivation in each patient varies so much that it is important to tailor a program to meet their specific needs, abilities, and willingness to keep up with the regimen. He also said that being a physical therapist requires much more interpersonal communication skills than a doctor or surgeon. Additionally, Jimmy expressed the need for more psychology and communication classes in the educational curriculum for physical therapists in training instead of such a heavy emphasis on biology and chemistry.

One of the more interesting things that I learned from the interview was that a physical therapist has to have exceptional “people skills” on top of being knowledgeable about the human body. The audio clip attached to this blog post is an excerpt from my interview in which Jimmy talks about the need for treating a person as a whole instead of just a single body part. This “treatment” includes psychological and emotional support in order to reduce pain and promote healing. If patients are not able to express themselves and if the therapists cannot properly comprehend their communication, then there is no sense in going through with physical rehab.

Jimmy has been a physical therapist for approximately twenty years, and in our interview he noted the dramatic shift in curriculum for PT students. Even though the profession has stayed the same, the classes that are required have more to do with biology and chemistry than with anatomy or kinesiology. Jimmy’s perspective, however, is that PT schools should offer more classes in psychology and communication in order to prep the students for daily interactions with patients. The knowledge of “hard” science is useful, but it will not make a therapist’s job easier when it comes time to meet with patients and assess their situations individually. As previously mentioned, a doctor can be concerned with an isolated body part but the physical therapist’s job is to heal the entire person. Creating a custom rehabilitation program can be much more rewarding when the therapist possesses the communication skills to be fully in sync with a patient’s needs or concerns.

This interview gave me an insightful look into physical therapy as a profession and the role that communication plays on a daily basis. I learned that putting a person through physical rehab is so much more than healing a single body part, and that a skilled therapist will work to boost the morale of the entire person. Above all else, being a compassionate listener and an effective communicator is perhaps the most important part of the job. 

Articles

http://ptjournal.apta.org/content/ptjournal/69/11/967.full.pdf

http://ptjournal.apta.org/content/ptjournal/87/5/586.full.pdf

http://www.cptbc.org/pdf/MakingAConnection.pdf

Blog Post 2

The person I will be interviewing is Lewis Clark, Jr., MPA, VP/Marketing, Corporate Communication, Digital Media at Vero Beach Medical Center. Mr. Clark attended the University of Florida earning a degree in Public Relations. He then attended Georgia Southern University and received his MA in Public Administration. Vero is a leading hospital and medical institute in Florida. I chose Mr. Clark because of my interest in working marketing in the medical field as well as my relationship from working with him as an intern this past summer.

I want to understand how Mr. Clark views his profession especially pertaining to communication and listening. Communication was such an important part of the job this summer. Not only to patients but between co workers and departments. I noticed how the public relations and marketing department had to have an understanding and communication with many different people around the hospital to accurately communicate with patients and people they were trying to reach. Mr. Clark talks about how marketing for a hospital gets complicated because you can’t sell someone “health” like you can sell a car. This is something I want to understand more clearly so when I start my professional career I can be an effective communicator.

Blog Post 2

Abbidel Cooke, who has chosen to use another name for this interview, is an aspiring programmer. He currently holds two jobs, one in which he is self-employed and another in which he is a sales consultant at Best Buy. As an entrepreneur, Abbidel Cooke repairs computers and software. He is required to possess many qualifications such as the ability to carefully and strategically dismantle computers when needed; restore a computer’s system after a virus has attacked a computer. This is a very complex skill which requires him to be heedful in every task. If he is not, there’s a great possibility of the entire system being erased.

His ultimate goal is to continue his business, expand his knowledge in computer engineering and become a Professional Programmer. Mr. Cooke is currently finishing his Master’s degree at Valencia College, majoring in Computer Software Engineering.

I would like to interview Abbidel, due to his experience in entrepreneurship and technology. As an aspiring entrepreneur myself, his experience may be able to impact my journey. Also, listening and communicating effectively is extremely helpful in his career choice. Abbidel is tri-lingual, allowing him to effectively communicate and create relationships with his clients of different backgrounds. However, not only does he have to listen and understand what the needs are of the customers, but he also has to listen and understand the computer. A lot of coding and comprehension of software is required when fixing computers. It’s a special skill to have and execute. I feel as though through his service skills, my listening and communication skills will be enhanced after the interview.

Blog Post 1

I think it’s important to have a brief background on the person so my first question would be about their education and work experience.

What is your educational and work background?

This could lead to other questions about why they choice this field and the things that interested them to choice this career path.

What made you interested in health communication?

I could then change this around to cater to their specific jobs whether they are a public relations professional for a hospital or a representative for a pharmaceutical company. After this I would explore the usefulness in communication in their field.

How is communication important for your profession?

Finally I would ask a two-part question. First;

What is your overall title and responsibilities?

And

What does your typical workday entail?

This will give a good macro and micro look at their professional responsibilities. Having an overview of the profession is important to help you start to understand what they do. What type of responsibilities do they have within the company is needed to understand a profession. The day to day question will help have a much more real look at what this person actually does. What is it like to work at this company and have this job? All companies are different and while someone might have the same responsibilities as someone else at a different company, their actual workday can be very different.

Blog Post #2

I am planning on interviewing Jimmy Jones, a physical therapist, personal trainer, and licensed massage therapist. Jimmy works at Sport Specific Training & Rehabilitation in Orlando where he helps athletes, injured workers, and the elderly to get back in shape and lead normal lives. The profession of physical therapy requires constant communication between both patients and providers, and my goal for this interview is to gain deeper insight into the importance of healthcare communication.

Many people might think that physical therapy just involves doing exercises or using an icepack, but there is much more to it than that. In fact, effective listening and communication skills are essential to developing a quality rehabilitation program for any patient. Additionally, attentive listening can be useful for when a patient is concealing pain or having trouble identifying the source of discomfort.

Physical therapy is classified as one of the “helping” professions in our class, and I think that this interview will be a perfect opportunity to see how skillful listening is used in the professional world. Just like lawyers, doctors, hospitality employees, and human resources personnel, physical therapy is a collaborative effort to meet the same goal. In the case of rehabilitation, the goal is to make the patient stronger and pain-free. However, this goal is nearly unattainable unless both the therapist and the patient communicate effectively. I am looking forward to this interview and I hope that it will prove to be enlightening.

Blog Post #1

  1. What inspired your profession of choice?
    1. Provides understanding
      1. By asking this question, the interviewer gains an understanding of the interviewee. It provides background knowledge of why this person is passionate in a specific field. You’re able to connect more in-depth when you understand where a person comes from and knowing situations that have impacted their aspirations.
  2. Do you see yourself here in 10 years?
    1. Figure out if they are happy at this level
      1. This question allows the interviewer to figure out whether or not a person is satisfied with where they are presently. Individuals often encounter many shifts in passions, which then triggers a shift in professions.
  3. What motivates you to work?
    1. Discover if there is something that pushes them to work each day… self-motivation, family, etc.
      1. Some are self-motivated when they go to work. Some people work to make a living. Some are motivated to prove a point to others. And some are motivated by a loved one. They may have to pay for their child(ren)’s school tuition, medical bills, etc. These motivations push individuals to strive each day. By asking this question, you discover what values a person possess.
  4. What is your most memorable experience at your job?
    1. What excites them about their job…
      1. This question usually would have a very passionate response. People enjoy sharing experiences that have left imprints on their lives. Whether or not the experience was negative or positive, it was memorable. It shows what situations attracts their attention.
  5. Would you consider yourself positioned in your career or employed at a job?
    1. Move up the ladder or change completely…
      1. This question, although similar to the second question, can receive a different response. An individual may not be happy with the position they have. However, they may enjoy the field and plan to either be promoted or move up the ladder through other methods. Other methods may include entrepreneurship or obtaining a higher position by changing companies. This question allows you to understand where they feel they may be in their life.
  6. How would you define active listening?
      1. You’re able to understand their perspectives on listening and what they perceive to be active/effective listening.
  7. How has listening enhanced your conflict-handling skills?
      1. This question asks of their knowledge of listening and communication and shows how they apply it to their everyday life.
  8. What is your favorite animal?
    1. Insight of who they see themselves as
      1. When a person chooses their favorite animal, the features are usually relatable to their own mannerism. This will enlighten the interviewer what type of person they may be. Although it is an enlightening question, it is also a fun question that ceases the tension of a professional interview.

Blog Post 1 – Interview Questions

I feel as though the best first question would contain a introduction with some biographical data in order to get a better sense of who the interviewee is.

  1. Can you give me a brief overview of your educational and professional background?

This question is helpful for both the interviewer and the people listening because it introduces the interviewee and sets the stage for the rest of the conversation. The combination of education and profession may also shed some light on whether this person entered college with their “dream job” in mind. If they did not enter college with a clear plan, their insight on what influenced their career choice may prove to be an interesting topic to expand upon.

2. Why did you choose this career?

This is an important question because it will introduce the interviewee’s passion and motivation for their job. Additionally, it will bridge the gap between the career and the role that communication plays in their everyday work, especially if they are in one of the “helping professions” as outlined in our lecture on 8/30.

3. How important is communication to your profession?

With this question I am putting emphasis on interpersonal communication and how big of a role it plays in daily interactions with clientele. In general, the workplace is an ideal setting to identify problems, develop solutions, and listen to the ideas of others. Communication may vary depending on the type of job, but I feel as though this question will be useful in gauging its prominence in the workplace.

4. What motivates you to make connections with the people you work with?

The motivation behind a career is always a fascinating thing to discover about a person. I am adding another layer onto this question by tying it in, again, with communication. Almost every profession requires some level of interaction whether it be with clients, coworkers, or executives. Therefore, I want to gain a deeper understanding of how personal connections via communication make for a more successful career.

5. What is your favorite part about working in this field?

This question makes the interview more personal, allowing for a dialogue that may include fun anecdotes or more meaningful experiences.