Emma Bumbar Blog Post 4

Emma Bumbar

Listening

Dr. Stone

9 November 2016

Blog Post 4

 

My overall interview experience with Alessandro Garabaghi was very enjoyable. Not only did I get the pleasure of interviewing someone in the photography industry as a professional, but I was able to learn more information on what I want to do from an insider.

It was also very refreshing being able to get his perspective in photography from an extreme sports side as well, instead of the normal landscape or fashion photography.   I was able to take the information he gave me about listening within the industry among simple facts of photography. For example, I learned different aspects of how important listening is within the profession such as: listening to yourself and your own work, listening to the boss, to the client and anyone else’s opinion that plays a part. That the work you produce may not only be about you.

He was also able to give the perspectives of all of the other people involved and how listening can effect their jobs. He mentioned that the object of his photography, (mainly wakeboarders) sometimes had to put aside what they think is best for the situation and listen to what Alessandro thought was best for the shot.

As for challenges there were not many barriers or distractions. The interview took place in his house that is on Lake Howell, so it was generally pretty silent. The only barriers were when his dog barked a few times, and when his wife came home and forgot we were conducting an interview. The barriers didn’t really mess up the flow of the interview, besides maybe a few giggles here and there.

Listening overall throughout the interview was very easy to follow him. He made his answers very simple to follow as well as gave very clear cut, and concise answers. Another aspect that helped was the interview was generally pretty informal. So, the answers he gave were very personable which made the overall experience more comfortable.  I am very pleased with how the interview went and what I personally was able to take from the whole experience was much better than I has expected.

Blog #4

“How important is listening in your field of work?” This was one of the first questions I had asked when I began my interview with Mike, a personal trainer. He immediately answered, “all I do is listen.” I did not find his answer surprising for many reasons. One of the reasons is because listening is a human necessity and is used in everyday life. It is applied to all professions out there. Another reason I did not find his answer surprising is because personal trainers have to pay attention and listen to what their clients are saying. Especially when they talk about the possible prior injuries they may have had that may prevent them from performing certain exercises.

 

However, what I did find surprising was when Mike said he uses a lot of therapeutic listening in his work. I did not quite understand what he meant by that. He went on to explain that he has to listen to what is going on in the lives of his clients. Mike said this was a way to get closer with a client. He mentioned this was kind of a business tactic and went on to say that keeping clients is much more difficult than finding clients. In order to keep his clients coming back he has to become friends with them and learn more about their personal lives. He said this was also largely due to the fact that majority of his clients are between the age of 50 and 75. His clients don’t have many people to vent out to in their lives so they vent to him. He is totally fine with it because it is part of his job and part life.

 

There were a few challenges/barriers when conducting the interview. One of them was the commotion going on in the background. The interview took place at the gym he works at, so there were still some people working out in the background. Another challenge was to keep the interview going longer. He was not prepared for the questions I had for him and that is the reason he was giving in depth answers to only a few of my questions. We discussed many topics other topics as well such as the supplement industry and nutrition. He went on about the common misconception about supplements and how a lot of people rely only on supplements. He said people need to listen and understand the word “supplement” because they should be used to supplement you when you are not able to put together an actual meal. Mike was surprised and also intrigued about our class when I told him about it. In his opinion, listening is the most important tool in communication. Overall I enjoyed and learned a lot from this interview.

Blog Post 4

I would say my overall interview experience with Dr. AD was a very successful and enjoyable one. Being my first time interviewing a person, I felt it was easy to talk to my interviewee and make it more of a conversation rather than an interview. Since Dr. AD is actually my chiropractor, it was really easy to schedule an interview with her, which is always good. During the actual interview, it was laid-back and we were able to talk like any other time I see her. Even though the interview went well, there was still a couple of things that I felt were barriers. The first barrier was that there was music playing over the PA the whole time during our interview. Her office plays soothing music for the patients to enjoy and we did the interview in one of the adjustment rooms. Luckily, the music was not too loud so it was not a problem for the recording (it actually added a nice background music to my recording.) Also, I felt it difficult for myself to focus because of the people in the other room talking. There is no door between he adjustment room and where the rest of the patients sit so I had to really focus on not getting distracted. Throughout my whole interview process, the only thing that surprised me was how short my interview was. It scared me in a way because Dr. AD was answering my questions rather quickly. It made me really think on my feet. I had to think of a lot of follow-up questions. But even that was not enough. I had to think of completely new questions to ask because of how quickly she answered my other ones. Aside from that, the whole interview process was a lot of fun and I look forward to doing more in the future.

Blog Post 4

When I interviewed Jimmy, a physical therapist, I felt as though it was a very enlightening experience. We covered a variety of topics, including patient-provider communication, education for physical therapists, and the healthcare industry as a whole. I also gained some insight into how effective communication can contribute to the successful outcome of rehabilitation treatment. There were really no challenges or barriers to conducting the interview.

Jimmy explained that listening is perhaps the largest aspect of his job on a daily basis. He has to listen to patients’ problems and concerns regarding treatment as well as any sort of nonverbal expression of pain. He told me that many of his patients exhibit behaviors such as wincing or favoring an injured body part without actually telling him that something hurts. It then becomes his job to be attentive to those symptoms and resolve the issue swiftly. Physical therapy demands skilled listeners, and Jimmy says that gaining experience is the only way to develop such a skill.

Education for physical therapists has evolved significantly since Jimmy obtained his certification. When I probed him more on the subject, he said that the shift to more biology-oriented courses has made education on patient relations less significant. Instead of focusing so much on biology and anatomy, Jimmy says that more classes in communications and psychology would be beneficial to up and coming physical therapists. It would also prepare them more for the day-to-day interactions that they have with their patients.

The healthcare industry is something that has transformed the business model for any physical therapy clinic. In my interview, Jimmy explained to me that without larges monopolies, his small clinic would have had to shut down. The introduction of the Affordable Care Act removed a lot of choice for people seeking physical therapy, so they had to join a much bigger organization with many branches across the state of Florida in order to survive financially. He said that healthcare reform would provide them with the opportunity to compete again instead of being part of a conglomerate of clinics. It is an issue that has yet to be resolved, but Jimmy expressed his dissatisfaction with the barrier of cost and skyrocketing medical care costs. He is hoping that something gets done in order for the physical therapy industry to improve.

My interview with Jimmy was a compelling discussion about the field of physical therapy, the improvements that could be made to the educational curriculum, and the desire for a healthcare system that would allow the clinic to compete independently. Moreover, his knowledge of effective communication with patients was fascinating to listen to. Physical therapy is more than just treating an injury, it about the whole person, and I think that is something that Jimmy understands very well. Overall, it was an engaging interview with a lot of interesting insight into the world of physical therapy.

Blog Post 4

My interview with Karl Sturge was honestly a great experience for me. For, it was just like another day in the office, but that was the first time that I ever participated in a real interview. Several days before the interview, I had a real positive attitude towards it and I believed that it was going to be easy, but as the day for the interview came, nerves started to run through my body because I was scared that it was not going to go as planned. Luckily for me, Mr. Sturge showed the utmost professionalism and made my job a piece of cake. It was such an amusing experience to be able to listen to all the information Mr. Sturge had to offer. As the interview was happening, there were some barriers that I faced. One of the barriers was that Karl had been a family friend of mine for many years, which made it challenging to separate personal friendship and business during the interview, but only for the beginning of the interview. As I said earlier, Mr. Sturge always acts with the utmost professionalism, which made it easier for me to stay focused and separate our personal life from business. Also, the room created an echo at some points depending on how loudly we spoke and my uncertainty with my placement of recording device became distractions to me. Every time I though the device was maybe to close or too far, I would move it, which caused me to wonder off while Mr. Sturge was speaking. But with the barriers, came the successes. I was very pleased with the fact that we did not have to take a break once during the entire interview or have any awkward moments. I came in to the interview expecting to maybe have to take a break here or there to gather our thoughts or to gather our focus, but fortuitously for me, we ran a smooth interview. Also, Mr. Sturge was able to give me more than enough information that I needed for this project, without having to deviate from my scripted questions. I got out every bit of information, and more, that I needed. All in all, I would say my interview was not only a success, but an eye-opening experience that I am glad I participated in.

Blog Post 4

For my TRUE Stories project I interviewed an estate litigation lawyer. I had some prior knowledge about the law going into the interview because I have some relatives who also practice but I was still a little apprehensive about the interview process. My interviewee is a very intelligent person and has been practicing law for many years now so I really got the full insight into what a day in the life of a lawyer is like. It was a very interesting experience; interviewing someone for that long period of time because I have never done it before. I thought that it would become painful with my repetition of asking questions but she did a great job with keeping the conversation lively and giving me responses that I could give feedback and spin off a new question with. It was also interesting to look at a practice like law in terms of the way of listening. I had some clue that law required a decent amount of listening because of clients, judges, and mediators but I had no idea how important it really was. She said that it is one of the biggest parts of her job and she has to practice listening 24/7 while she is at the firm’s office. We did not face many challenges or barriers during the interview in terms of between the interviewer and interviewee but we had to conduct the interview over the phone and I had to record it through my computer. There were some times where the channel of the message became a bit static and was hard to hear at certain parts of the interview. Other than channel of communication there were not many barriers to our interview. I believe that success in the interview came with how easily the conversation flowed. I had lots of questions written out but I only ended up using a handful of them because our conversation was able to spark new questions with almost every response. Overall, I found the project to be very interesting and very helpful for when we graduated from undergraduate school and look for jobs in the real world.

Blog Post 4

When we received this project I was nervous about what to do. I didn’t know who to interview, and I was also scared that whomever I decided to pick to interview wouldn’t want to do it and then I would have to go and find someone else, but I was extremely fortunate to have gotten the chance to interview Dr. Thomas. The interview was a fantastic experience that ended up being a breeze. It was easy for us to talk because we sat in her home and we had already known each other because I had played college sports with her two daughters. Everything just flowed and felt almost like a normal casual conversation.

Dr. Thomas was a great person to interview. She has so much personality and is one of kindest people I have ever met. The way she spoke with such passion and joy about her job bought a smile to my face. I could ask her one question and she would go on and on, and I just sat there in amazement at all of the stories she was telling me. I had no idea that being a Vet was as difficult a job as it is. I loved her stories about being in vet school and all of the interesting exotic animals she got to take care of and learn from.

I realized during our interview that listening plays a larger part in being a Vet than I thought. It didn’t really click with me until she talked about her patients cannot physically communicate with her so she has to really rely on listening to the pet’s owners to fully understand what is going on. I was also surprised to find out that therapeutic listening played such a large role in her job as well. It had never occurred to me that comforting pet owners is part of the job of being a vet. I also learned that geography can create barriers to listening when she spoke about how people with different accents and make it hard to understand and become fully aware of what is wrong with the animal.

While I may never become a vet myself, my interview with Dr. Thomas so me there is so much more to being a Vet than just taking care of sick animals. You really have to be a good listener and be an understanding person because you are working with patients who have others advocating for them

Blog Post 4

My interview went extremely well besides the story corp app deleted my physical interview. But before it did I was able to transcribe some of my interview. My interview went extremely well and I was able to meet the requirement of being 30 minutes. This is what I was originally worried about.  However, it went extremely well once we got into our flow.  I interviewed an elementary school teacher, Rachel, who works at Lakemont Elementary school.

When we first started our interview it was a bit awkward Rachel was not used to being interviewed so there were a lot of um’s and nervous laughs within her answers. This was from my side as well I was not used to interviewing so I had to learn what to ask and how to ask. I noticed that she would answer the minimum very short answers. So I had to ask question words like, why, how, and when. I had to push her to get her talking more and more. It was interesting because I learned so much from this one conversation. At the beginning, we were focusing on listening and Rachel said that is her whole job. She then went into details of who she has to listen to and why. For example, she has to listen to parents, co-workers, her principal, and the students. If she doesn’t listen properly to the students than they might do poorly on a test or standardized test because they could not understand the lesson.

The second part of the interview was much more of a conversation. I started asking her questions about her experiences and her advice. It almost became like a mentor session and was so helpful because she prepared me for what I will face. I loved the interview I learned a lot and how to properly interview.Overall, I wanted to interview someone with my future career so I could relate and understand the importance of listening within their field.

Blog Post 4

When I first learned about the True Stories project, I was apprehensive because I thought that it may be difficult to find someone who was willing to take time out of their busy schedule to be interviewed by a college student. This worry proved to be somewhat true when the first person that I was supposed to interview suddenly stopped responding to my emails. At first, I was very upset about this because I was looking forward to interviewing someone in my future career field. However, this turned out to be a blessing in disguise because I was able to connect with Anne Marie Varga, who has inspired my interest in the public relations field. Anne Marie’s experiences as the Communications Manager at the Orange County Government, as well as her experiences prior to obtaining this position, provided me with a unique perspective on the crucial role that public relations professionals play in our society. After speaking with her, I gained a new interest and appreciation for the careful thought and critical listening that is involved in public relations.

My interview with Ann Marie also demonstrated the applicability of the concepts that we have been learning in class to the professional world. First, Ann Marie spoke frequently on the importance of critical listening in her profession. The first thought that I had when she brought up this topic was the SIER model. In crisis communication, she must focus on the content and context of the message, interpret the meaning behind the message, critically assess the meaning of the message, and finally respond to the message in a way that adds value to the situation. Hearing her speak about process behind formulating responses to crises demonstrated how the different concepts that we have learned in class can truly be applied to many real-world situations. The fact that I was able to make these connections was a huge success for me because I believe that my knowledge of listening concepts will allow me to thrive in the professional setting.

As a whole, the interview with Ann Marie was quite successful. However, we did come across some barriers to listening throughout the experience. First, I realized how important the environment is for effective listening. Our interview took place in KeKe’s Breakfast Café, so the interruption of the waitress, the loud conversations of other customers, and the abundance of background noise were quite distracting in the moment. Another barrier to listening was the fact that I had come straight from swimming practice to the interview, so I was fatigued and not in the best state of mind to concentrate. In other words, sometimes I was focused more on my own feelings than the conversation, which was a significant barrier to my effective listening. Nonetheless, despite these barriers, the interview as a whole was a fulfilling and successful experience because I was able to build a connection between what I’ve learned in the classroom and how it applies to the professional realm.

Blog #4

The interview I conducted with Nanci Brillant, Osceola County 2013 Teacher of the Year and a finalist for the state of Florida. The interview lasted about 45 minutes from start to finish, and during that process, I tried to be an active and engaged listener. I did have to remember to make eye contact; it is not a regular habit yet. Because I had reviewed my questions thoroughly, I was comfortable with our talking. The challenge was trying gather all of the information in one sitting. And sometimes when we were conversing, being able to relate or make personal connections.

There were three main points concerning listening that I took away from the interview process with Ms. Brillant: Listening as a skill, Filtering through what you have listened to, and moving forward with a decisions after you have listened and filtered.

I realized after talking with her that it is hard to listen. It is most definitely a skill, as she stated in her interview, and people have to be taught to listen. Her example about listening in the classroom made me realize that it really must be a skill to be aware of what is happening in the classroom at the same time you are “listening” to someone and giving them your full attention.

When she spoke about filtering, I realized how important it was sift through the information that was being presented and sort it, usually by order of urgency or importance.

Moving forward with a decision was the final point she discussed that I had not really thought about before, but it made sense. She stated that after a person actively listens, and then filtered out what was important, they had to move forward with a decision, especially as a classroom teacher. It almost seemed that some professions like teaching have decisions embedded in decisions, all based from listening.

I think she was right when she said that these three things can’t be divided and still have an expected, successful outcome.

During the process of interviewing her, it really surprised me that the amount of decisions a teacher makes in the classroom is probably in the hundreds, through the course of a day with 7 classes. That is staggering. And to hope that all of them are good …. That is a career where I can see that listening is an invaluable skill.