Blog Post 3- Eliott Cutillas

As I was reviewing my interview with Mr. Karl Sturge, an attorney based out of Miami, Florida, I heard a few key things that he made note of. One of the more relevant ones to our class was reacting vs responding. Mr. Sturge discussed not only talked about how to control your emotions, but how to strategically use reacting to what you hear while in a trial. Mr. Sturge talked about how difficult it was for him to learn the skill to not react, but to respond. It can be very difficult at times for a lawyer to listen to the opposing lawyer ramble on with lies or incorrect statements, but that is a part of being a lawyer. Mr. Sturge said that to be a good lawyer, you cannot get caught up in the lies the opposing lawyer is saying or the decisions the judge makes on topics of discussion, you must simply just listen to what they are saying, and be able to use it against them. Another thing jumped out at me from my interview was about listening properly and effectively. Mr. Sturge, as a trial lawyer, confessed that above all, like reading and writing, you must be a great listener if you want to be a successful trial lawyer. He discussed how listening not only to your opponent but to the judge or jury is important. If you are not listening with great attention at every moment, that one slip up could come back to destroy your chances of winning that case. Lawyers do not only have to listen to their clients, but also to opposing side’s story and the rulings that the judge makes on evidence that is allowed to be discussed or should not be brought up during that specific trial. Whether it be the judge telling both lawyers some things must be avoided while in trial, or the opposing lawyer is making a rebuttal or objecting to something you say, it is important to not only hear what is being said, but to process everything that is being said. To wrap it up, lawyers must be able to use their emotions wisely and listen properly and effectively if they want to be successful at their job.

Go to 10:11- 10:58 to hear a great quote about how important it is to be a great listener and why it is so important.

Relevant Articles

Blog Post 3

Although my interview was not the longest, I was still able to obtain three key findings that I find relevant to all health care providers, based off my interview with Dr. AD . The key findings in my interview are that: listening is the most important part of chiropractic work, emotions play a huge role, and good communication means good listening.

The first point is listening is the most important part of a chiropractor’s job, as well as any health care provider. The person I interviewed continued to reiterate throughout the interview how important listening is to her job. It is the foundation of chiropractic. She has to listen to her patients as they tell her what is wrong. If she does not listen to them, the client will not get a good result or feel the environment they are in is helping. Listening is Key talks about why good listening leads helps create value in the health care setting. Here is a sample of what Dr. AD said about listening in her job (start listening about a third of the way down). Listening to a client will both help them physically feel better, but also show them how their health is your number one concern when they come into the building.

The second point is that emotions plays a big role in health care. Dr. AD talked to me about how important it is for her to be positive and provide a good atmosphere when people come to her. She said in our interview that, “You can’t push your emotions onto someone else because this is a healing environment.” She really hit the nail on the head with that statement. If it is a healing environment, you need to be able to help the person physically as well as emotionally. Emotional Intelligence in Healthcare provides a guide on both why and how you should keep your emotions in check when with a patient. It is important for a health care provider to give a positive atmosphere to his/her patient and the ability to keep emotions in check is vital.

The final point I found is that in order to communicate well, one must listen well. Dr. AD talked about in our interview how she does not have to do a whole lot of talking while she is with clients. In order for her to communicate properly and give her clients the best care she can, it has to listen. Like I mentioned earlier, she says the clients are going to tell her what is wrong and she is going to have to listen to them and give them the proper treatment based on what she has heard. Good Communication in health care is about listening discusses the importance of listening over talking in health care. If Dr. AD were to just ramble on during her appointment with a client, how would she be helping that person? The point of a health care provider is to listen to a patient and give them the best possible treatment they can.

Listening, emotions, and what good communication means in health care are the three key findings in my interview that I believe play a huge role in a health care environment. These three findings are important to any health provider seeking to give their patients the best experience they can.

Blog Post 3

My interview was with Rachel Ellerbe, an elementary school teacher who teaches second grade. I wanted to choose an interviewee who was in my career field because I wanted to see how listening relates to my profession. Going into this interview I thought I knew most of the ways listening related but I didn’t think of how listening is a two way street. Rachel discussed how crucial it is for the students to listen to each other and the teacher. Along with the students the parents are a key component of the children’s education and they must listen to their students and the teacher. Rachel told me that at the beginning of the school year she had a whole lesson on the importance of communications and listening. She had to teach the students to listen to each other. By doing this she demonstrated using a talking stick to help the students learn how to take turns when speaking in class. She also recently did an activity where she had  taught the students something. Then they had to teach another student and that student had to report to her about it. This way she was learning what the students did and did not learn in her lesson. Then she could go back and reteach the material that needed to be retaught. The common themes in my interview were the importance of emotional listening and promoting interpersonal relationships. Rachel needs to be there emotionally for these students to better understand them and their learning styles. She needs to be able to listen to issues they are having with the material they are covering in class. If the students are also having trouble making friends or not getting along with others in the class or being bullied. Rachel has to be there to listen to them emotionally. In addition, Rachel also has to be promoting interpersonal relationships with the students and parents, this can be done through listening. She needs to listen to what they have to say but they need to be comfortable enough to talk to her. So slowly overtime this interpersonal relationship develops between the teacher and the students.

  1. Interpersonal communication lacking in education system: CBSE chairman. (2013, May 29). Businessline Retrieved from
  2. Beaunae, C. (2010). Teachers’ perceptions of interpersonal mentoring relationships in one early childhood mentoring program Available from PsycINFO. (787007339; 2010-99170-467). Retrieved from
  3. Young, R. W., & Cates, C. M. (2010). Listening, play, and social attraction in the mentoring of new teachers. Mentoring & Tutoring: Partnership in Learning, 18(3), 215-231. Retrieved from


Blog Post 3

Upon the conclusion of my interview, I noticed that many people realize that listening plays a vital part in anything you do in life. When I interviewed Mike Scott, a personal trainer, I didn’t not expect him to value listening as much as he did. When I asked Mike “how big of a role listening plays in his profession?” his first response was “all I do is listen.” Mike says that listening is his best skill. Similar to what we discussed in class, Mike clearly explained understands and explains the difference between “hearing” and “listening.” Listening is extremely important in the fitness industry for many reasons. Trainers have to listen to what their clients want to accomplish and the clients have to listen to the instructions given by their trainers in order to accomplish their goals. Another thing that we discussed in class that Mike also mentioned is that you have to care, in order to listen, or else you are not really listening. He said “everyone in this world wants to be heard” and his clients that come in want to be heard as well. What he means by that is, most of his clients come in do not just come to work out. They start opening up, expressing themselves and telling him what is going on in their lives because not all them might have anyone else to express themselves to and listen to them. Getting open and having a good relationship with his clients is what keeps them coming back. They are kind of incentivized. They come to workout to get in shape and also have someone to listen to them at the same time. Mike has been in this industry for over twelve years now and always gives his 100% to make his clients happy and achieve their goals. Also, many people have physical ailments or injuries. Therefore, trainers have to listen to their clients whenever they feel pain while performing a certain exercise in order to avoid strain or prevent further injury and maybe find a different exercise to work the same muscle group without feeling pain. When asked which is the most important communication skill, Mike replied saying “they are all important because they are interconnected, you cannot have one without the other. But if I had to pick one I would say listening is the most important.”


Interview Audio:




Blog Post #4

Blog Post #4

By Chance Retino

Overall my interview with Dr. Seth Christensen went well. He was very accommodating. He took the time out of his busy work schedule to do this interview with me. His patience and his ability to listen to what I had to say was great. Overall, the interview was around 25 minutes and each minute I really learned something new. Unfortunately, there were several challenges with my interview. First, we suffer from a technological glitch. Equipment for recording a telephone interview was not ideal. Halfway through the original interview, my cell phone stopped recording and I lost half my interview. Another challenge was my inexperience for this type of assignment. Even though Dr. Christensen agreed to be interviewed, I kept thinking about how I was taking time away from his busy schedule, especially when I had to call him back after losing half the original interview. I also had a tendency to want to rush through the interview. It was hard to get a good flow with the interview. I also found that it was very difficult to stay up on my toes, once the interview started. I was so focused on listening and staying organized that I found it difficult to come up with good follow-up questions. Overall, I enjoyed talking to Dr. Christensen and I think my interview was a success. This interview made me stop and think about how important listening is, and how its importance probably varies from profession to profession. I was surprised at how Dr. Christensen was able to relate to my project and talk to me in a way I was able to understand. The one thing I really enjoyed when talking to Seth, was his ability to thoroughly answer each question I asked. He deeply thought of the question and gave a detailed response. At first I was kind of nervous to conduct this interview because I have never done an interview like this before. When I first contacted Seth I was nervous he was going to say he was to busy and didn’t have the time to do this interview, but thankfully he was happy to do the interview. Some of the challenges that I was facing when conducting this interview was trying not to stutter when asking my questions and also trying to patiently listen to what he had to say. I was trying to actively listen and learn more about his profession and how listening plays a role in what he does in his everyday life.



Blog Post #3

Blog Post #3

By Chance Retino

After completing my interview, I realized how important listening is in all aspects of life. Listening at the workplace is an important part of being successful at any job. Being a good listener can lead to salary increases, promotions, awards, respect and success. Being a poor listener could lead to losing your job, hurting yourself for others. Throughout the interview with Dr. Seth Christensen, I found that several key findings were noted in my listening project. The first finding is that besides a doctor’s medical knowledge, their listening skills are probably the most important part being a doctor. Listening is important and essential to understanding the patient’s complaints and establishing an accurate diagnosis. Just by listening to a patient, and understanding what their problem is, you can save and affect their life tremendously. There are a few professions where failing to listen correctly can lead to harming others. The second key finding is that in the medical profession, there’s an art to listening. Listening is not as easy as it sounds. By being a good listener, it helps with asking the right questions. By asking the right questions, doctors get a better understanding of what his or her problem is. Lastly, I believe a key finding is that a doctor cannot do their job if he or she is not an effective listener. All doctors have to take the time to fully understand what the patient is going through, and the only way to do this is by being an effective listener. All of these findings play a huge role in a doctor’s profession.

Attached is my audio recording…


Three Relevant Hyperlinks







Interview Scott Wilson Physical Therapist (blog post 3)

My video is available here:

Here is my Blog Post 1: ( I modified the questions a little so that they would concentrate more on listening and communication)

Here is my Blog Post 2:

My interview with Scott Wilson a physical therapist was better than I expected since I gave Scott the questions in advance so he would be prepared to answer them without much hesitation of what type of questions I would be asking. I was shocked at how much information that we read about in Listening Pays and Listening in Everyday Life he expanded on. His explanations gave me a much clearer understanding of the text and how it relates to my everyday activities, most importantly my future career as a physical therapist. First, I was amazed to find out that that since high school Scott always knew that he wanted to be a physical therapist and completely ruled out all the other medical professions. He knew right of the bat that he liked to work with his hands, and that he wanted to educate other people about how their body worked. As I think about me in high school, I did not know right away I wanted to be a physical therapist but I was always enjoyed helping others and tried to make them better.

As I was growing up, I experienced working at different health clinics. The internship I had with Scott directed me toward my passions and interests in physical therapy. I asked Scott the most important characteristics of his job and he mentioned that communication is key. Obviously he mentioned the anatomy and physiology part not changing and being important, but he said its even more important is to be able to communicate to the level of the patient so they could see what you know and can apply a proper treatment plan. He further expressed on how important it is to stay on top of things such as new new modalities because it gives the patience a way to see that the therapist is not only capable at doing his own daily activities but he is also “staying on top” of what is the best treatment/method. Scott mentioned this skill is not something that is often recognized quickly by patients and takes quiet a lot of work and time. Another skill that Scott kept mentioning is the importance of communication and listening. To go along with what he was saying I then asked Scott to define active listening. The two ways he defined them was either being a passive or active listener. He stated how a “passive listener is someone who sits back, takes all the information in” while an active listener is “someone who is acknowledged and interactive (nonverbally & verbally).”

From experience working at different clinics I saw a large variety of patients that were either passive or active, however, I discovered the patients that got the most out of their visit were the ones that asked questions, and didn’t just let the therapist do all the talking. They were involved in the conversation and also tried to understand why they were brought into the clinic, and how to reduce their pain. That being said he kept repeating that what makes an excellent physical therapist stand out over a good therapist is being able to understand the patients “why” and be able to educate patients on the what their condition is and how they can go about treating that condition.

Lastly, the best advice Scott left me with was how crucial my interview process is. I learned that I have to be ready for any questions that they ask of me during the interview process and try to answer it as if I am in the shoes of a physical therapist. As I am so passionate about this profession, I have to go beyond just simple answers to questions such as “I applied to be a physical therapist because I like working with people” but rather let the interviewer know how badly I want to give back to the community as a physical therapist and eventually mentoring students like myself to spread the word to other people. Scott obviously being in the business for 22 years has much more experience than me, but by learning and taking his advice as I go into the process of applying will only benefit me in the long run and with my future endeavors.

Three scholar sources:

  • 1 on Communication
  • 1 Responsibility & Problem solving
  • 1 on understanding health behavior of patients




Interview Blog 4 Christie Mischler

I thought that the overall interview experience was excellent. Jeanne was extremely prompt and basically let me ask her anything I wanted to discuss about her professional service career. Jeanne was very organized in her thoughts during the interview and if she didn’t understand a question she simply just asked for more details. Jeanne was also a smart interviewee- when I would ask her a question she would not answer it right away. She would think it through and then respond very logically to the question asked. This thoughtful response method made the interview slow and steady, and not rushed. Another area where I thought Jeanne showed great skill was in our phone conversations leading up to the interview. She was always available whenever I called and was eager to get things set-up in a timely manner. When I needed to get some background information on her line of work she was always happy to talk on the phone and answer any questions that I had in preparation for the interview. I called her a second time to schedule our September 16th interview and she picked up right away. She showed up on time, chatted a little while before the interview, and she filled out the consent form. We talked after the interview as well so I could clarify some of her answers to the questions. I got extremely lucky with interviewing Jeanne because there were no barriers on topics we discussed or surprises with the interview. Jeanne was very comfortable discussing and expounding on her job during the interview. She has had first-hand experience with interviewing because she used to be a journalist before she became a day trader. Jeanne was very interesting in not only discussing the details of her job as a day trader, but also how her job related to her family life. Everything was extremely straightforward and she was friendly and incredibly easy to work with!

Interview Blog 3 Christie Mischler

My video is available here:

My previous two blog posts are available here:

The interview with Financial Day Trader Jeanne Amend went very well on Friday. September 16th. There were multiple new findings during the interview. First, I found out that her job requires her to do a lot of research and analysis. Jeanne’s job was self taught through resources such as web articles, books, and television (See video 10:22-10:46). Secondly, I found out that her job requires self knowledge and using her mind and years of experience to come up with opinions on certain stocks (See video 11:12-11:34). An example she used to explain this is finding sources and gathering information that credit the options of certain stocks. Because she is a self-starter, Jeanne is doing this she has been taught over the years, which is to think for herself and make decisions on her own without anybody else’s input. Lastly, I found that the two most important skills in her profession are;1. Thinking about her research and 2. Applying that knowledge into actions that lead to the purchasing and selling of certain stocks. She says that following someone else’s suggestion may be a good thing for others, but that these suggestions do not personally benefit her in the long run. She prefers to draw on her vast knowledge through over 20 years of research in the industry and draw her own conclusions.

There were three themes that were highlighted about Jeanne’s job during this interview. The themes that were most important in being a Day Trader included hearing, thinking, and research. There were a variety of questions that I asked Jeanne during this interview that were very intriguing to learn about. One was when I asked if there were any barriers in her profession that would prevent her from performing her duties. Her response was that once the internet became a place to trade stocks online, there have been no barriers in her line of work. She credits the internet with opening the doors for her to be able to work at her own pace and trade at any time of day. Along with the stocks being available online for everyone to trade, she says that it is important to respect the views of others. However, she realizes that she does not have an obligation to listen to others opinions and prefers to draw her own conclusions after hearing what others are thinking. Overall the interview with Day Trader Jeanne Amend was excellent and I look forward to having others in the class be able to listen and discuss her chosen profession.

3 scholarly articles:

Hearing, thinking, and research


Listening in Interviews: A Journalist-Turned-Historian’s Perspective – Dr. Leslie Pool of Rollins College

Dr. Leslie Poole of Rollins College talked to a Dr. Stone’s Listening class in the spring of 2016 about how she conducted interviews as a female journalist and how listening played a part of her approach. Her discussion is riddled with lots of good advice for interviewers, including tips such as embodying neutrality while having empathy; asking for clarification when you don’t understand; and letting the interviewee do the talking.

Poole also discusses balancing research and interviews to find the facts, evoking longer responses from interviewees, and even how to get a good interview with a person who is also running errands.