I would say my overall interview experience with Dr. AD was a very successful and enjoyable one. Being my first time interviewing a person, I felt it was easy to talk to my interviewee and make it more of a conversation rather than an interview. Since Dr. AD is actually my chiropractor, it was really easy to schedule an interview with her, which is always good. During the actual interview, it was laid-back and we were able to talk like any other time I see her. Even though the interview went well, there was still a couple of things that I felt were barriers. The first barrier was that there was music playing over the PA the whole time during our interview. Her office plays soothing music for the patients to enjoy and we did the interview in one of the adjustment rooms. Luckily, the music was not too loud so it was not a problem for the recording (it actually added a nice background music to my recording.) Also, I felt it difficult for myself to focus because of the people in the other room talking. There is no door between he adjustment room and where the rest of the patients sit so I had to really focus on not getting distracted. Throughout my whole interview process, the only thing that surprised me was how short my interview was. It scared me in a way because Dr. AD was answering my questions rather quickly. It made me really think on my feet. I had to think of a lot of follow-up questions. But even that was not enough. I had to think of completely new questions to ask because of how quickly she answered my other ones. Aside from that, the whole interview process was a lot of fun and I look forward to doing more in the future.
Although my interview was not the longest, I was still able to obtain three key findings that I find relevant to all health care providers, based off my interview with Dr. AD . The key findings in my interview are that: listening is the most important part of chiropractic work, emotions play a huge role, and good communication means good listening.
The first point is listening is the most important part of a chiropractor’s job, as well as any health care provider. The person I interviewed continued to reiterate throughout the interview how important listening is to her job. It is the foundation of chiropractic. She has to listen to her patients as they tell her what is wrong. If she does not listen to them, the client will not get a good result or feel the environment they are in is helping. Listening is Key talks about why good listening leads helps create value in the health care setting. Here is a sample of what Dr. AD said about listening in her job (start listening about a third of the way down). Listening to a client will both help them physically feel better, but also show them how their health is your number one concern when they come into the building.
The second point is that emotions plays a big role in health care. Dr. AD talked to me about how important it is for her to be positive and provide a good atmosphere when people come to her. She said in our interview that, “You can’t push your emotions onto someone else because this is a healing environment.” She really hit the nail on the head with that statement. If it is a healing environment, you need to be able to help the person physically as well as emotionally. Emotional Intelligence in Healthcare provides a guide on both why and how you should keep your emotions in check when with a patient. It is important for a health care provider to give a positive atmosphere to his/her patient and the ability to keep emotions in check is vital.
The final point I found is that in order to communicate well, one must listen well. Dr. AD talked about in our interview how she does not have to do a whole lot of talking while she is with clients. In order for her to communicate properly and give her clients the best care she can, it has to listen. Like I mentioned earlier, she says the clients are going to tell her what is wrong and she is going to have to listen to them and give them the proper treatment based on what she has heard. Good Communication in health care is about listening discusses the importance of listening over talking in health care. If Dr. AD were to just ramble on during her appointment with a client, how would she be helping that person? The point of a health care provider is to listen to a patient and give them the best possible treatment they can.
Listening, emotions, and what good communication means in health care are the three key findings in my interview that I believe play a huge role in a health care environment. These three findings are important to any health provider seeking to give their patients the best experience they can.
Pseudonym being used***
The person I am going to be interviewing is Dr. Allie Del Rio. Dr. Del Rio is a 30-year-old chiropractor at the Orlando Sports Chiropractic. She earned her Bachelor of Science degree from Michigan State University, majoring in Human Physiology. She later earned her Doctorate of Chiropractic Care at Palmer College of Chiropractic.
Dr. Del Rio specializes on functional assessment, sports chiropractic, and dealing with soft tissue issues. She has been working with the Florida Chiropractic Association Sports Council and constantly helping out at events. She is also the official chiropractor for Natique Wake Series, giving care to the wakeboarders, as well as participating in the events!
When Dr. Del Rio is not doing chiropractic work, she is out being as active as possible. She enjoys doing gymnastics, competitive CrossFit, as well as being a professional wakeboarder. This summer, she spent a couple months traveling to places like Brazil, participating in pro-wakeboarding events. She is heavily involved in the sporting community of Orlando. She also writes a blog for wakeboard athletes on injury prevention and management.
Being as active as Dr. Del Rio is, she understands how intense sports can be on the body and cares deeply about helping athletes perform at their highest level.
I will be interviewing someone that works as a chiropractor.
- How long have you been working as a chiropractor? What led you to your work?
- I feel like this is a great way to start an interview. It is a very generic, yet important question. A simple question like this can actually give a lot of valuable information.
- What advice would you give someone wanting to work in physical healthcare?
- After hearing about how this person got into chiropractic work, it would be good to learn about what to expect when entering into a business with as much communication AND physical action as this one.
- How important is it for you to listen rather than speaking in conversation?
- This is a key question because the person I am interviewing will really have to dive into how important communication is to their work and will be able to provide key insight about their job.
- What consequences are there for not listening closely to someone and missing important information about a client?
- This question is like the ugly side of question 3. It will tell about some of the negatives of this job and how poor communication can be costly.
- What is the funniest moment you have ever had with a patient?
- This is just a fun question to end the interview on a good note. It will also show how work that requires a lot of communicating can be difficult, as well as fun.