Blog Post 3: Key Findings

I was unsure how conducting an interview was going to go seeing as though I had never done one before, but to my surprise the whole process went pretty well with relative ease. After figuring out some minor hiccups that come up while trying to record the interview everything went smoothly, and functioned almost like a natural flowing conversation. After interviewing Mr. Thomas about being a vet I found that Vets can definitely fall under the helping profession category. I think they fit better in this category more so than the healthcare category because while the do provide physical support for animals they are also providing an emotional support for pet owners.

My key findings from the interview would be the main component of listening when it comes to being a vet would be critical listening. After transcribing my interview and looking it over I found that a lot of the listening that is done is to find out key information that is related to problem solving. At vet has to listening to evaluate and learn. Mr. Thomas even stressed that listening plays a large role because you are dealing with patients that cannot speak or advocate for themselves. You have to listening to their owners to extract as much information and learn what you can about the patient. Another large part of her listening process is knowing what questions to ask, and paying attention to the feedback you are getting. Mr. Thomas could not stress enough that if you don’t pay attention you can miss a lot, which could in the end lead to a miss diagnosis. She also stressed that listening is key to defining a relationship between vets and clients because vets don’t what their clients to think that they don’t know what is going on because that is where you begin to have breakdowns.

Not only is critical listening important, but I also found that therapeutic listening plays a role in being a vet. While it might not be the as apparent and as important as critical listening therapeutic listening is a part of the comforting process when dealing with animal owners. In one of me questions I asked Mrs. Thomas if emotions got in the way or effected listening. She said yes. She told me that you have to step back and let me get their emotions out, let them breathe and give them the minute that they need. Sometimes people don’t understand what is happening or want to deny that their pet is sick and the vet has to do their best to comfort that individual and let them know that there is no other option and they have to deal with those client’s emotions.

Much of what I found came from minutes 12:52 to 22:00 in my interview.

Key parts of the interview: 12:52-14:03

Interview: http://storycorps.me/?post_type=interviews&p=220773

Links to supporting information:

http://www.veterinarypracticenews.com/why-listening-is-an-important-skill/

https://ebusiness.avma.org/files/productdownloads/AVMATipsBook.pdf

http://professionalfarriers.com/docs/Building_Strong_Client_Partnerships_Through_Communication.pdf

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