Record and Download a Meeting

Record a Meeting

  1. During a meeting, click the Recorder icon at the top-right.
    WebEx Meeting Room - Recorder
  2. At the bottom-right, click the red record button to begin recording.
    WebEx Recorder - Start Recording
  3. When you are ready to stop the recording, click the stop button at the bottom-right.
    WebEx Recorder - Stop Recording

Download a Recording

To save space, the WebEx server will periodically clear all recordings. Please download and backup your recordings as soon as you are able so you don’t lose them permanently!

  1. Log in to WebEx and go to MyWebEx.
  2. Go to My Files.
  3. Go to the My Recordings tab.
  4. Choose the event type you are looking to download: Meetings, Events, Training Sessions, Miscellaneous.
  5. To the right of your recorded meeting, click the ellipses (…) button.
    WebEx My Recorded Meetings - Buttons
  6. Click Download.
    WebEx My Recorded Meetings - Download
  7. A window will open and you will be prompted to save the video file. If you haven’t already done so, download and install the ARF Player when it tells you to. Without the ARF Player you will not be able to open your file.
    WebEx Download ARF Player

Convert a Recording to .mp4 Format

Only people with a designated ARF Player will be able to view the videos. For general use, you must convert your video to .mp4 format before sharing.

  • As of 10/06/17, converting a recording to .mp4 format requires an additional plugin that prompts the user to download by signing in. However, signing in right now may yield a few different errors, such as:
    • Content unavailable. Please contact your system administrator.
    • Your WebEx service site does not support converting WebEx recordings to MP4  format.
    • The new version of the conversion tool is not available on your WebEx service site.
  • The error arises on Kaltura’s end and will be fixed in future releases. Currently, the only workaround is to download this plugin and manually place it in the C:\ProgramData\webex\WebEx\500\plugin folder on your computer.
  1. Open your video in the ARF Player.
  2. Go to File->Convert Format->MP4 (MPEG-4).
    ARF Player - File Convert MP4

    1. If this is your first time converting a video, you will receive a prompt to verify your WebEx information. Enter in, your username, and your password, then click Continue.
      ARF Player - Verify Information
  3. Choose the File Location for the converted video.
    ARF Player - File Location
  4. Choose the panels which you’d like to be visible in the video.
    ARF Player - Content Options
  5. Choose a Video Quality (higher quality = larger file size).
    ARF Player - Video Quality
  6. Choose whether or not you’d like to convert now or at a later time.
    ARF Player - Now or Later
  7. Click OK. You will be notified when the conversion is complete.